Terms of Service

1. Agreement to Terms

Welcome to BugSense. By accessing or using our website bug detection service (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (either an individual or entity) and BugSense (“we,” “us,” or “our”). Your continued use of the Service constitutes acceptance of these Terms and any future modifications.

2. Description of Service

BugSense is a Software-as-a-Service (SaaS) platform that provides automated website bug detection and monitoring. Our Service includes:

• Automated website scanning and testing
• Bug detection and analysis powered by AI
• Screenshot capture of detected issues
• Bug tracking and management dashboard
• Email notifications and alerts
• Bug history and reporting tools

3. Account Registration

To use BugSense, you must create an account. By creating an account, you agree to:

• Age Requirement: You must be at least 18 years old to use the Service
• Accurate Information: Provide accurate, current, and complete information during registration
• Secure Credentials: Maintain the security of your password and account credentials
• Account Responsibility: Accept responsibility for all activities that occur under your account
• Unauthorized Access: Notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Subscription Plans and Billing

Available Plans

BugSense offers the following subscription tiers:

• Starter Plan — $29/month: 5 websites, 60 tests/month, daily auto-testing, AI analysis, 30-day history
• Pro Plan — $79/month: 20 websites, 300 tests/month, 6-hour auto-testing, screenshots, 90-day history
• Agency Plan — $199/month: Unlimited websites, 1,000 tests/month, hourly auto-testing, white-label reports, priority support

Payment Terms

For Shopify app merchants, all subscription charges are processed securely through Shopify Billing. By subscribing to a paid plan:

• You authorize automatic monthly billing on your subscription renewal date
• You agree to provide valid and current payment information
• You acknowledge that fees are billed in advance on a monthly basis
• You understand that we may change pricing with 30 days’ advance notice

Cancellation and Refunds

• You may cancel your subscription at any time through Shopify Admin billing settings
• Upon cancellation, you retain access until the end of your current billing period
• Refund eligibility is processed through Shopify Billing and subject to Shopify’s policies
• All data will be retained according to your plan’s bug history limits

5. Acceptable Use

You agree to use BugSense only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Scan or test websites that you do not own or have explicit permission to test
• Use the Service for any illegal, unauthorized, or malicious purpose
• Attempt to circumvent usage limits, access controls, or security measures
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated scripts or bots to abuse the Service
• Interfere with or disrupt the Service or servers
• Upload malicious code, viruses, or harmful content
• Violate any applicable laws or regulations
• Collect or harvest data from other users
• Use the Service to compete with BugSense

6. Intellectual Property Rights

Our Intellectual Property

The Service, including all software, code, designs, logos, and content, is owned by BugSense and protected by United States and international copyright, trademark, and intellectual property laws. All rights are reserved.

Your Content

You retain all ownership rights to the websites you test and the data you provide. By using the Service, you grant us a limited license to access and scan your websites, store bug reports and screenshots, and process your data to provide and improve the Service. This license terminates when you delete your account or remove a website from monitoring.

7. Service Availability

BugSense is provided on an “as is” and “as available” basis. While we strive to provide reliable service, we cannot guarantee 100% uptime, error-free operation, or that the Service will meet your specific requirements. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

8. Data and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BugSense shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total liability to you shall not exceed the amount you paid us in the 12 months preceding any claim.

10. Indemnification

You agree to defend, indemnify, and hold harmless BugSense, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your violation of these Terms, your use of the Service, or scanning websites without proper authorization.

11. Termination

You may terminate your account at any time through account settings or by contacting support. We may terminate or suspend your account immediately for violation of these Terms, fraudulent activity, or non-payment. Upon termination, your right to use the Service immediately ceases.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will update the “Last updated” date and notify you via email for significant changes. Continued use of the Service constitutes acceptance of modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through good faith negotiation, then binding arbitration if needed.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: support@bugsense.app
• Legal Inquiries: legal@bugsense.app
• Contact Form: Contact Us